At Work Shoes Store, we’re committed to providing hardworking professionals with reliable footwear and straightforward service. Below you’ll find answers to common questions about our products, shipping, and policies.

Product Questions

What types of work boots do you specialize in?
We focus on durable, job-ready footwear including:
  • Military-style boots (6″ and 8″ heights)
  • Steel toe and metatarsal protection boots
  • Work and logger boots (standard and insulated)
  • Specialty footwear like steel toe cowboy boots and dress shoes
  • Hunting and hiking boots designed for tough conditions
All our footwear is built to withstand demanding work environments.
How do I choose between 6-inch and 8-inch boots?
6-inch boots offer more ankle mobility for active jobs, while 8-inch boots provide additional support and debris protection – ideal for construction, logging, or military use. Consider your job requirements and personal comfort preferences.
What makes your insulated boots different?
Our insulated boots (hunting, logger, and work styles) feature industrial-grade insulation tested in extreme conditions. They’re designed by tradespeople for tradespeople, with attention to both warmth and durability that holds up through seasons of hard use.

Shipping & Delivery

What are my shipping options?
We offer two reliable services:
  • Standard Shipping ($12.95): Via DHL/FedEx, arrives in 10-15 business days after processing (1-2 days). Trackable and recommended for urgent needs.
  • Free Economy Shipping: For orders over $50 via EMS, arrives in 15-25 business days after processing. Same rugged packaging, just more economical.
Note: We cannot ship to select remote Asian regions due to carrier limitations.
How soon will my order ship?
Most orders ship within 24 hours (excluding weekends/holidays). You’ll receive tracking information as soon as your boots leave our Akron, Ohio warehouse.
Can I change my shipping address after ordering?
Contact us at [email protected] within 6 hours of ordering. We’ll do our best to accommodate changes, but cannot guarantee adjustments once processing begins.

Returns & Exchanges

What’s your return policy?
We accept unworn returns in original packaging within 15 days of delivery. Return shipping costs are the customer’s responsibility unless the item is defective. Please email us to initiate a return authorization.
What if my boots arrive damaged?
Despite our industrial-grade packaging, if damage occurs, contact us immediately at [email protected] with photos. We’ll arrange a replacement at no cost to you.
Do you offer exchanges for different sizes?
Yes – return the original unworn boots, and once received, we’ll ship your new size. Standard shipping fees apply to the replacement pair. For fastest service, we recommend placing a new order while processing your return.

Payments & Accounts

What payment methods do you accept?
We accept:
  • Visa
  • MasterCard
  • JCB
  • PayPal
All transactions are securely processed.
Will I be charged customs fees?
All applicable customs/duties are calculated at checkout – no surprise fees later. International customers appreciate this transparency in pricing.
Do you offer accounts or order history?
Currently we process orders as guest checkouts for simplicity. Save your confirmation email for reference. Future account features are in development.

Still Have Questions?

Our customer service team includes former tradespeople who understand your needs. Contact us at [email protected] or call during business hours for straight answers about your order or our products.